Background & Introduction
In accordance with the General Data Protection Regulation (GDPR) and related UK data protection legislation, we are committed to protecting the confidentiality and security of the information that you provide to us through our website or via telephone call.
This Privacy Notice is designed to help you understand how we collect and use your information.
If you have any questions or queries about this Notice please contact us.
We may amend this Privacy Notice from time to time, in order to, for example, keep it up to date or to comply with legal requirements. The latest version of this Notice can be found at www.oldbutcherspett.co.uk or you can contact us for the latest version using any of the methods detailed in the ‘How to contact us’ section.
Who we are
We are The Old Butchers Shop, (also referred to in this Notice as “we”, “us”, or “our”).
How to contact us
For any questions or concerns relating to this Privacy Notice or our data protection practices, or to make a Subject Access Request or any other request regarding the information we hold, please contact us at:
The Old Butchers Shop Pett Road Guestling East Sussex TN35 4EX
Phone: 01424 812148
Lawfulness and fairness
Personal data must be processed lawfully, fairly and in a transparent manner in relation to the Data Subject (you). This may arise where:
- you have given your consent
- the processing is necessary for the performance of a contract with you
- to meet our legal compliance obligations
- to protect your vital interests
- to pursue our legitimate interests for purposes where they are not overridden because the processing prejudices your interests or fundamental rights and freedoms.
Nature of personal information
Personal data is any information that may identify a living individual.
We collect personal information such as name, contact details, limited financial details, employment details and other personal details depending on the nature of the services we provide you.
We may collect information from you about other people, for example, colleagues with whom you would also like us to interact in order to provide the services you have requested. If you give us information about another person it is your responsibility to ensure and confirm that:
- you have told the individual who we are and how we use personal information, as set out in this Privacy Notice; and
- you have permission from the individual to provide that personal information to us and for us to use it, as set out in this Privacy Notice.
Why we need and how we use your personal information
If you do not provide the information required or do not accept the terms of this Privacy Notice, we may not be able to provide certain services to you. We only collect, use and store your personal information where we have lawful grounds and legitimate business reasons to do so.
We use personal information about you in connection with the following purposes:
- Providing our services to you and fulfilling your requests.
- Providing you with the information, products and services you request from us.
- Completing any transaction that you do with us.
- Administering promotions or competitions that you enter with us.
- Allowing you to participate in our interactive features when you choose to do so.
Managing and operating your account with us
Legal basis for processing
Our legal basis for processing your personal information for the purposes described above will typically be one of the following:
It is necessary for us to process your personal information to perform a contract to which you are a party, or to take steps at your request prior to you entering into a contract.
You have consented to us using your personal information for this purpose (for example, when you create an account with us, agree to receive marketing emails from us or create an alert). You can withdraw your consent at any time by deleting the information from your account or updating your marketing preferences.
We have a legitimate business interest in sending you marketing about our other products and services and making sure our marketing is relevant for you. We believe this processing is in your interests as well in measuring and understanding the effectiveness of advertising we serve to you and others.
When we process your personal information based on legitimate interest we make sure to consider and balance any potential impact on you (both positive and negative) and your rights under the data protection laws. Our legitimate business interests do not automatically override your rights and freedoms. We will not use your personal data for activities where our interests are overridden by the impact on you. If we intend to use your data for purposes where consent is required we will only do so with your consent. If you do not wish to receive the information you can opt-out at any time using any of the methods detailed in the ‘How to contact us’ section or by clicking the ‘unsubscribe’ link in one of our marketing emails.
We will only supply your personal information to other parties where such a transfer is a necessary part of the activities that we undertake, or where you give us consent or where we are required to do so by law or regulation (e.g. where the disclosure is necessary for the purposes of the prevention and/or detection of crime).
As your agent we must sometimes disclose personal information to service providers, business partners and other parties in order to provide our products and services and to enable you to enter into certain contracts, for example – advertising placements. Examples of other parties include web service providers and registration authorities, social media platforms, printed or online publications.
We may disclose your information to service providers engaged to perform services on our behalf. Such service providers are contractually restricted from using or disclosing the information we give them except as necessary to perform those services or to comply with legal requirements.
We only share your information if we are satisfied that our partners or suppliers have sufficient measures in place to protect your information in the same way that we do.
We may also disclose personal information to new owners of our business in the event that we are subject to a merger or acquisition. Disclosure may also be made to enable company audits, regulatory inspections or to investigate a complaint, suspicion of fraud or a security threat.
We never share your information outside our organisation for marketing purposes.
You understand and accept that we may disclose the information you provide to relevant other parties for the purposes described in this Notice.
Transfer of personal data outside the UK
We may transfer, store, or process your personal information outside of the European Economic Area (“EEA”). The laws in some countries may not provide as much legal protection for your personal information as in the EEA. By submitting your personal information, you agree to this transfer, storing or processing. Where we use service providers outside the EEA, we rely on approved data transfer mechanisms (for example, the EU Standard Contractual Clauses and the EU-US Privacy Shield) to ensure that your personal information is adequately safeguarded in the recipient country.
Unfortunately, transmission of information over the internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee its security and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.
Information from other sources
We and/or other parties may use your information for purposes such as statistical and trend research and analysis which may include computerised processes which profile you. Automatic profiling helps us understand, predict and forecast customer preferences and to improve the products and services we offer and to assess which products might be most suitable for you.
How long we keep information about you
We will keep information for as long as it is required to enable us to provide quotations, services and respond to any complaints, which may arise after our initial relationship has ended, or otherwise as determined by law or regulation set out by the Companies Act or other legislation.
Once we decide that we no longer need your information it will be securely and confidentially destroyed. This will usually be a minimum period of seven years. Any request from you to have your data erased will be processed taking into account these requirements.
Your data protection rights
You have certain legal rights under UK data protection law and regulations, summarised as follows:
- The right to be informed about our data processing activities, including through Privacy Notices such as this.
- The right of access to the personal information we hold about you. To request a copy of this information you must make a Subject Access Request in writing to us.
- The right of rectification. You may ask us to correct any inaccurate or incomplete data and we will do so within 30 days.
- The right to erasure and to restrict processing. You have the right to have your personal data erased and to prevent processing except where we have a legal or other obligation to process your personal information. You should bear in mind that by exercising this right you may hinder or prevent our ability to provide products and services.
- The right to data portability. On your request, we will provide you with your personal data in a structured format.
- The right to object. You have particular rights in relation to automated decision making and profiling to reduce the risk that a potentially damaging decision is taken without human intervention. You can object to your personal data being used for profiling, direct marketing or research purposes.
If you want to invoke any of these rights please contact us using any of the methods detailed in the ‘How to contact us’ section.
Links to third-party websites
Withdrawal of consent
Where you have provided your specific consent to the use of personal data, you may withdraw that consent using any of the methods detailed in the ‘How to contact us’ section.
How to make a complaint
We hope that we will be able to resolve any questions or concerns you have. However, you may at any time raise your concern with the UK Information Commissioner at:
The Information Commissioner Wycliffe House Water Lane Wilmslow SK9 5AF
Tel: 08456 30 60 60
Policy adopted 28 February 2022